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An engineer connecting cables at a rack in a dimly lit equipment room.
Managed ITManaged & AMC

Managed IT support for UAE businesses: on-site, remote, or both.

We cover the whole of the UAE with on-site visits, and we handle remotely everything that does not need an engineer in the room, under an annual maintenance contract (AMC) scoped to your users, devices and sites.

  • On-site visits across all UAE Emirates
  • Remote fixes for whatever does not need a visit
  • An IT AMC scoped to your users, devices and sites
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The problem

When your IT goes down, the whole business stops.

01

Email is down at 9 AM.

Sales calls go unanswered, deliveries stall, every minute costs money.

02

A new employee starts tomorrow and nothing is ready.

But your IT person is on holiday and HR is asking when.

03

You have no idea what you actually pay for.

Three vendors, two unused subscriptions. Costs creep, nobody owns it.

What you get

One team. One contract. One number to call.

Named point of contact

You know who you talk to. We know your setup. No re-explaining your network every time.

Emergencies handled first

A real fault jumps the queue ahead of routine work.

On-site when remote can't fix it

Hardware replacement, network re-cabling, new office setup: we come to you.

Monthly reports & quarterly reviews

You see what we're doing, what's aging, what to plan for. Nothing is hidden from you.

Onboarding & offboarding handled

A new hire finds a laptop ready on their first morning, and a leaver’s accounts are revoked as part of the same handover.

Vendor management

We deal with Microsoft, your ISP, the printer technician. You deal with us.

How it works

One contract covers your devices and your network.

We scope your setup first, then we write the fee and everything it covers into the contract before it starts, so you read the cost rather than discover it.

  • The fee is scoped to your users, devices and sites
  • One-off projects are quoted on their own
  • What the contract covers is written before it starts

Frequently asked

An IT AMC (annual maintenance contract) keeps your hardware, software, and network maintained and fixed for a set fee. Managed IT goes further, and we proactively monitor and secure everything to stop problems before they start. We offer both and help you pick the right fit for your size and budget.
Laptops and desktops, servers, printers, and your full network: routers, switches, firewalls, Wi-Fi, and UPS. On software: Windows and macOS, Microsoft 365 and Google Workspace, email, and the business apps your team relies on.
We start remotely, and we schedule an on-site visit when remote cannot fix it. The exact response targets go into your SLA before the contract starts, so you read them in writing rather than as a line on a website.
Yes. A full-time IT hire is expensive and idle much of the time. An AMC gives you a whole team for a fraction of that cost and turns unpredictable repair bills into a figure you agree before the year starts.
Yes. Coverage level, the devices included, and support hours are scoped to your setup, and the fee is tailored to your size, and you pay for what you actually need.
Yes. From a single small office to a multi-site company. The fee scopes to your number of users, devices, and locations.
Yes. Many clients keep someone internal for day-to-day and use us for after-hours cover, projects, and specialist work, and we fit around your setup (co-managed IT).
Yes. On-site across all seven emirates, with remote support anywhere in the UAE.
Further reading

Guides from our engineers on this.

CybersecurityProtecting a UAE Business from Cyber Attacks: Start Where the Money Leaves8 min readIT SupportAMC vs Managed IT Support in the UAE6 min read
Service areas

On the ground across the UAE.

On-site and remote across all seven emirates.

Ras Al KhaimahSharjahAjmanFujairahUmm Al QuwainDubaiAbu Dhabi

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